Shipping policy
At MELONSOUL, we are committed to delivering your order safely, quickly, and transparently.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not shipped or delivered on weekends or public holidays.
In periods of high demand, processing may take up to 5 business days.
Shipping Time & Delivery Estimates
| Destination | Estimated Delivery Time |
|---|---|
| Italy | 2–5 business days |
| Europe | 4–8 business days |
| International | 7–15 business days |
Delivery times are estimates and may vary due to customs, logistics delays, or carrier issues.
Shipping Costs
Shipping fees are calculated at checkout based on destination and selected shipping method.
We may offer free shipping promotions, clearly displayed on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using:
- The tracking link provided
- Our Track Your Order page
Tracking information may take 24–72 hours to update.
Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, import taxes, or fees
- These charges are determined by your local customs authority
MELONSOUL is not responsible for delays caused by customs.
Incorrect Address Disclaimer
Please ensure all shipping details are correct at checkout.
If the address is incorrect:
- We are not responsible for lost or undelivered packages
- If the order is returned, reshipping fees will apply
Lost, Stolen or Delayed Packages
MELONSOUL is not liable for:
- Lost or stolen packages after delivery confirmation
- Delays caused by carriers or unforeseen circumstances
If your package is delayed or missing, contact us at:
📧 melonsoul@outlook.it
Split Shipments
Orders may be shipped separately depending on product availability and warehouse location.
Contact
For any shipping-related inquiries:
MELONSOUL
📧 melonsoul@outlook.it
📞 +39 379 295 7922